At SILVARAE, your satisfaction is our priority. If you are not completely happy with your purchase, we offer a hassle-free return policy to ensure your peace of mind. Please read the guidelines below:
Note : Refunds will be issued as 30% deduction on refund 30% charge on replacements.
.
Eligibility for Returns
Items must be returned within 14 days of delivery.
Products must be unworn, unused, and in their original packaging, including tags, certificates, or any accompanying materials. Customized or personalized items are not eligible for return unless defective or damaged.
Return Process
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
Refund Policy
Refunds will be processed within 7-10 business days after we receive and inspect the returned item. Refunds will be issued as 30% deduction on refund 30% charge on replacements.
Shipping fees are non-refundable unless the return is due to a mistake on our part.
Exchanges
Exchanges are allowed for the same product in a different size (if applicable) or a similar product of equal value. Please follow the return process to initiate an exchange
Damaged or Defective Items
If you receive a damaged or defective item, contact us within 48 hours of delivery. We will arrange for a replacement or refund at no additional cost to you.
Non-Returnable Items
Customized or engraved jewelry. Items purchased during clearance or promotional sales (unless defective).
